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Welcome to our FAQs page! Here, you’ll find answers to the most common questions about our products, services, store policies, and more. Whether it’s details about our collections, returns and exchanges, or store locations, this section is designed to help. If you can’t find what you’re looking for, don’t hesitate to reach out to us for further assistance - we’re here to help!
General
Q: What are your store timings?
A: Our store timings are 10:00 AM to 9:30 PM, though they may vary depending on the location. Please check with your nearest store for specific timings.
Q: Do you have parking facilities at your stores?
A: Yes, all our stores are either located in high-street markets with street parking available or in malls with dedicated mall parking facilities.
Q: Where can I find the nearest OCTAVE store?
A: Please check here to find the nearest store near you.
​Q: Are all collections available at every store?
A: Yes, our stores feature standardized collections. However, some sections may vary slightly due to store constraints. If a particular garment in a specific color or size is unavailable, our stores can arrange it from another location. Please visit your nearest store for assistance.
Product
Q: What fabrics do you use in your collections?
A: We use high-quality fabrics across all our garments, ensuring durability and comfort. This includes fleece and German velvet for winter wear. We also offer varying GSM (grams per square meter) for different styles to cater to diverse needs.
Q: What types of products do you offer?
A: We offer an extensive collection for men, women, kids, and a range of accessories. Our readymade clothes are designed for all occasions. Visit our store to explore our complete collection. Please note that slight variations in style availability might exist across locations due to store constraints.
Q: How often do you update your collections?
A: Our collections are updated monthly and seasonally. We also launch new styles very frequently to keep up with the latest trends.
Q: Are your products available in plus sizes?
A: Yes, we provide a wide range of sizes to suit everyone, including sizes from S to 5XL (up to 4XL for women) and sizes 24 to 36 for boys.
Pricing and Promotional Offers
Q: Do you offer discounts or seasonal sales?
A: Yes, we have a range of in-store promotions as well as seasonal sales. Please visit your nearest store to learn more about our ongoing offers.
Q: Are the prices the same across all stores?
A: Yes, all promotional offers and pricing across garments are standardized and consistent across all our stores.
Q: Do you offer loyalty programs or membership discounts?
A: Yes, we have a loyalty program where customers earn points for every transaction. These points can be redeemed at any of our stores. Each point equals ₹1, and a minimum of 300 points is required for redemption.
Payment and Billing
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including cash, credit/debit cards, and UPI.
Q: Do you provide GST invoices?
A: Yes, GST invoices are available upon request. Please email us at care@myoctave.in with your invoice and GST details.
Q: Can I use UPI or digital wallets for payment?
A: Yes, UPI and digital wallets are accepted at all our stores.
Q: Do you accept international credit cards?
A: We accept all VISA and Mastercard credit/debit cards. However, we currently do not accept American Express cards.
Customer Support
Q: How can I share feedback about my shopping experience?
A: All our stores display a QR code at the cash counter, which you can scan to share your feedback. Alternatively, you can email us at care@myoctave.in for any grievances or suggestions.
Q: Who should I contact for product inquiries or complaints?
A: Our store managers are well-equipped to assist with product inquiries or complaints. You can visit the store where the garment was purchased or email us at care@myoctave.in for escalations or further assistance.
Q: Do you have a helpline for customer service?
A: We currently do not have a helpline number for customer support. However, you can email us at care@myoctave.in, and we will respond promptly.
Franchise and Business Inquires
Q: How can I inquire about opening an OCTAVE franchise?
A: Please visit our here for more information. Alternatively, you can email us at care@myoctave.in, and our team will get in touch with you promptly.

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